Cancellation policy
Purchase Options & Cancellation Policy
Last updated: October 5, 2026
This Purchase Options & Cancellation Policy explains how orders, subscriptions, and preorders are processed at WrenLife, LLC (“WrenLife”, “we”, “our”). This policy should be read together with our Terms & Conditions and Return & Refund Policy.
1. Subscription orders
When you choose a subscription, you authorize recurring charges to your selected payment method. Your subscription continues until you cancel.
Our current subscription schedules are one package every month, two packages every two months, or three packages every three months, according to the option you select. Billing and delivery schedules use calendar-month intervals. Review the selected product, quantity, recurring price, billing frequency, and any applicable shipping charges and taxes before completing checkout.
Manage or cancel your subscription
Enter the email address used for your subscription to request a subscription login link. Follow the link sent to your inbox to access your subscription.
You may cancel at any time. To stop your next recurring charge, complete cancellation before that payment is processed. There is no minimum number of additional renewals required.
Cancellation stops future recurring charges and deliveries. It does not automatically cancel or refund an order whose payment has already been processed. If a payment has already been processed, contact us promptly so we can review the order under our Return & Refund Policy.
If you cannot access your subscription online, email support@livewrenlife.com for help with cancellation. Include the email address used for your subscription so we can locate it. No phone call is required.
2. Preorders
- Preorder items are billed in full at the time of purchase to reserve your product in our production or shipping queue.
- Estimated shipping window: 30–60 days from the order date.
- If a delay occurs, we will notify you via email with an updated shipping timeline.
- You may cancel a preorder at any time before the product ships for a full refund.
3. One-time purchases
- One-time purchase orders are billed at the time of checkout.
- You may cancel your order for a full refund if it has not yet been processed for shipment.
- Once your order has shipped, it falls under our Return & Refund Policy.
4. Contact for cancellations
For help with a subscription or order, email support@livewrenlife.com or visit our Contact Us page.
Nothing in this policy limits any rights or remedies available under applicable law, including rights relating to damaged, defective, or incorrect products.